The agreement between you and TALONOID Technologies Private Limited for use of the Recall app.
Last updated: 6 August 2026
These Terms of Service ("Terms") govern your access to and use of the Recall application ("the app", "the Service") for Freshdesk and Freshservice, provided by TALONOID Technologies Private Limited ("we", "us", "our"). By installing or using Recall, you ("you", "the customer") agree to these Terms on behalf of your organisation. If you do not agree, do not install or use the app.
Recall is a ticket-sidebar app that surfaces matching resolved incidents, resolution notes and knowledge-base articles from your own Freshworks account, using deterministic matching. Its features and limits are described on our website and in the documentation, and may evolve over time. The app runs on the Freshworks platform and depends on Freshworks for hosting, data storage and billing.
Recall Pro includes a 21-day free trial. Unless you cancel before the trial ends, the subscription may convert to a paid plan and be billed by Freshworks according to its Marketplace rules. The trial is intended for genuine evaluation and may not be repeatedly re-initiated to avoid payment.
You may stop using the Service at any time by uninstalling the app or cancelling the subscription through the Freshworks Marketplace. Uninstalling removes the app's data-store records (snippets, templates and usage counters). Fees already incurred are handled under the Freshworks Marketplace billing terms.
You agree not to:
You are responsible for the API credentials you configure and for ensuring you have the right to access the ticket and knowledge-base data the app reads on your behalf.
Our handling of data is described in the Privacy Policy, which forms part of these Terms. In short, Recall reads your resolved tickets and KB articles only to compute matches, stores only your snippets, templates and usage counters in the Freshworks data store, uses no AI, and sends no data to third parties. Your underlying ticket and customer data remain your property and under your control within Freshworks.
The app, its code, design and trademarks are owned by TALONOID Technologies Private Limited. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. All content you create in the app (such as snippets and templates) remains yours.
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Recall surfaces suggestions from your historical data to assist agents; it does not guarantee that any match, resolution note or article is correct, complete or appropriate for a given ticket. Agents remain responsible for the resolutions they apply and the responses they send.
To the maximum extent permitted by law, TALONOID Technologies Private Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim relating to the Service shall not exceed the amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless TALONOID Technologies Private Limited from any claims, damages or expenses arising from your misuse of the Service or your breach of these Terms.
We may modify, suspend or discontinue the Service, or any feature, at any time. Because the app runs on Freshworks, its availability also depends on the Freshworks platform, for which we are not responsible. We may update these Terms; material changes are indicated by the "last updated" date, and continued use constitutes acceptance.
We may suspend or terminate your access if you breach these Terms. On termination, your right to use the Service ends and the app's data-store records are removed on uninstallation as described above.
These Terms are governed by the laws of India, and the courts at the registered office of TALONOID Technologies Private Limited shall have jurisdiction, without regard to conflict-of-laws principles. Where you contract with us in relation to services delivered in or from Singapore, the laws of Singapore and the Singapore courts shall instead apply. Nothing in this clause limits any mandatory consumer rights available to you under your local law.
Questions about these Terms? Email connect@talonoid.com.
TALONOID Technologies Private Limited.